Shipping & Returns

Shipping & Return Policy
Thank you for shopping at Glow Energy LED Lights. We are committed to providing you with premium quality products and a seamless shopping experience. Please read our Shipping and Return Policy carefully.

1. Shipping Policy

Order Processing Time

All prepaid and Cash on Delivery (COD) orders are processed and dispatched within [1-2] working days.
Please note that orders are not dispatched on Sundays and public holidays.

Delivery Time & Shipping Charges

Delivery Time: Generally, orders are delivered to your address within [3 to 7] working days after dispatch. (Delivery to rural or remote areas may take an additional 2–3 days).
Shipping Charges: We offer Free Shipping across India on all orders above ₹[X]. For orders below this amount, a nominal shipping fee of ₹[X] will be applicable.

Order Tracking

As soon as your order is dispatched, a tracking link along with the courier partner's details will be sent to you via email and SMS, allowing you to track your parcel live.

2. Return & Replacement Policy

Since LED lights are fragile and technical products, we offer an easy return and replacement facility in case of transit damage (damaged during delivery) or technical defects.

Return/Replacement Window

If you receive a defective, damaged, or incorrect product, you can raise a return or replacement request within [7 days] of delivery.

Eligibility Criteria for Returns
To be eligible for a return or replacement, the following conditions must be met:

The product must be unused.
The product must be in its original packaging (original box) along with the barcode, warranty card, and all included accessories.
The original purchase invoice is mandatory.

Important Note: We strongly request our customers to record an unboxing video while opening the parcel. If the product is damaged during transit, this video helps us process your claim much faster.

3. Refund Policy

Inspection Process: Once the product is received back at our warehouse, our quality assurance team will inspect it.
Refund Approval: If the product meets our return conditions, your refund will be approved.
Refund Timeline:
Prepaid Orders: The refund amount will be credited to your original mode of payment (Bank Account/UPI/Credit Card) within 5–7 working days.
COD Orders: For Cash on Delivery orders, you will need to share your bank details with us. The refund will be transferred within 7 working days after receiving the details.

4. Warranty Claim

All Glow Energy LED lights come with a [1-year / 2-year] warranty. If any technical fault occurs within the specified warranty period:

You can get in touch with our customer support team.
Under this warranty, the product will either be repaired or replaced.
(Please note: Physical damage or damage caused by water logging/exposure will not be covered under warranty).

5. Order Cancellation

You can cancel your order at any time before it is dispatched from our warehouse.
Once the order has been dispatched, it cannot be canceled.

If you have any questions regarding shipping, returns, or refunds, please feel free to reach out to our support team:

Email: info@glowenergy.in
Phone: [+91 9001801176] (10:00 AM to 6:00 PM)
Address: [35, Kabra House Near ICICI Bank, Akola Bhilwara, Rajasthan 311603]